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Warranty

Warranty

Equimats North America offers a 10 year warranty on all our products. We’re confident they will last you for years to come with their high durability. We know they’ve lasted for us!

Warranty Information

Dreamcatcher Meadows Ventures Ltd. carries out business in the name Equimat North America. Equimat North America warrants, to the original purchaser of the products sold by Equimat North America, that the products manufactured and supplied by it, shall be free from defects in material or workmanship up to 5 years from date of purchase. If a defect is discovered in the product, the original purchaser must report the defect immediately (within 48 hours of delivery) to Equimat North America. Cosmetic damage caused during shipping or normal use will not affect the performance of Equimats and are not considered a cause for a warranty claim.

Equimat North America will, at its discretion, replace any Equimat that Equimat North America considers defective. Equimat North America reserves the right to retain the defective product, which shall be shipped back to Equimat North America if requested. Shipping costs incurred by the Original Purchaser returning their Equimats will be reimbursed by Equimat North America if in their opinion the mat is defective in material or workmanship and furthermore will replace the Equimat free of charge.

This warranty does not cover defects which Equimat North America™s sole opinion are caused by improper installation of its products, or damage caused by unreasonable use, or improper maintenance. This warranty is the only warranty offered with respect to Equimat North America products. All other warranties express or implied whether pursuant to statute, common law or otherwise are expressly excluded. Except as set out in this warranty, Equimat North America shall not be responsible for any loss or damage incurred by any party whether direct, indirect or consequential resulting from defective materials, faulty workmanship or otherwise. In the unlikely event of a dispute, resolution will determined by applying exclusively the law of British Columbia Canada and settled by arbitration according to British Columbia arbitration rules and regulations. No arbitration expenses will be reimbursed to the applicant.

Notes:

Equimat North America is not responsible for failure due to faulty installation such as, but not limited to, miscalculation or improper cutting of Equimats.
Equimat North America is not responsible for improper storage of the product such as exposure to outdoor elements; Equimat products should be stored under cover
indoors in a dry location prior to installation).
Equimat North America is not responsible for surface damage caused by the application of chemicals or substances known to be damaging (including extreme pressure washing).
Equimat North America recommends liquid soap and water or a non-bleach cleaner diluted (such as Vim) to clean mats. staining or marking the tredplate surface and is therefore not considered damage covered by this warranty.
Note the performance of Equimats for the authorized usage is not affected by minor damage caused by sharp objects or by cleaning. Damage considered other than cosmetic appearance caused by aggressive cleaning, cutting or penetrating Equimats is not covered by this warranty.Use of mechanical equipment, skid loaders, power brushes, commercial high pressure power washers, etc. will void the warranty.
In the event that Equimats are damaged due to negligence on the customer’s or dealer’s part, no warranty applies.